What's a unique authenticating user?

This refers to the number of distinct individuals authenticating with your website or app during a given period, regardless of the number of interactions for each user. For example, a user logging in 10 times in a month is counted as 1 unique authenticating user.

Will I be locked-in to your service?

Your customer lists can be exported at any time. We use the industry standard, bcrypt, to store password hashes and do not take ownership of your social identity providers. This enables you to move off of our platform at any time.

Can I pay by registrants instead of uniques?

Yes. For some business models, it makes sense to pay by total number of registrants instead of uniques. Please contact our sales team for more information.

Why do you charge by monthly unique authenticating users?

Many companies charge by total number of users. This is a bad deal for the customer as your monthly cost will only increase, even if your monthly volume goes down. We charge based on your activity for each month to more fairly charge based on resources used.

If I use your service for social authentication, can I migrate off this service later?

Yes, Facebook (and other providers) will authenticate your users without disruption should you move off DailyCred.

If I use your email & password service, can I migrate off this service later?

Yes, you can always export your users and their hashed passwords. We use bcrypt to hash passwords, an industry standard.

Will you email my users?

No, you own your users' data. We'll only send emails on your behalf, such as for password reset.

I'm a Ruby dev. Why not just use Devise?

Devise isn't secure unless you buy certificates and set up https on your servers. DailyCred is secure out of the box. (Try our gem.) DailyCred provides a complete analytics and user administration package along with making OAuth easier.

I already have user email and password accounts. Can I import them?

Yes. Whether you're using Wordpress, Ruby, Node.js, or other system - our support team can help migrate your existing accounts.

I already have Facebook Connect users. Can I import them?

Not all at once. Your users will be recorded by DailyCred the next time they sign in to your application. The transition is seamless for your users.

What if you go out of business, or get bought?

We've signed contracts with our largest customers to provide six months notice of any change in service. We've also commited to providing an open source version of the sign in and sign up service so your users won't even notice the difference.

What's your uptime? How fast can you scale?

We're hosted on AWS and DynamoDB and can scale your app to millions of users instantly. View Amazon's SLA here and our public status page here.

Can I trust you?

We're a Google Ventures backed company, the same people who brought you Shopobot, as featured in the New York Times and TechCrunch. Feel free to call us at 1-415-264-1906 or chat with us online with any concerns you may have.